Mr. President, You’re Flunking Crisis Management 101

Mr. President, you need to find a podium, and fast. Even college freshman in PR 101 know that major crises require transparency and truth, all from the mouth of the CEO, and pronto.

Sending Napolitano and Gibbs out on such a mission is a joke, plain and simple, and a recipe for PR, even political, disaster.

Napolitano on WABC-TV “This Week” this morning said some confounding things:

That Umar Farouk Abdulmutallab was on some list, but there was nothing else to indicate he was a threat. Oh yeah, how about his distinguished banker father who weeks ago told U.S. Embassy officials in Nigeria that his son may be in the process of a terrorist act against the U.S.

Defying logic again, she had the gall to say: “everybody did what they were supposed to,” and that the government practices for exactly this type of event. Oh yeah! Even the commentator, Jake Tapper, to his credit, reminded her that the only folks who did what they were supposed to were the regular folks on that flight and the crew.

Robert Gibbs also buried the obvious failures in bureaucrat-speak about the alphabet-soup methodology of lists (i.e.: Terrorist Identities Datamart Environment, Terrorist Screening Data Base, “no-fly,” and “selectee”).

Mark my words, the ham-handed handling of this historic event on behalf of the administration will go down in PR-blunder history along with Bhopal and Exxon Valdez. This will serve as a textbook example for instructors of crisis management who will use it to point out everything not to do.

And PR aside, just wait till Leno and Letterman take to their respective podiums this week.
Add to Technorati Favorites
Rock Music Blogs - BlogCatalog Blog Directory

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s